IT Support

IT Assistance Products
The IT infrastructure components we support
The benefits you receive
Our service
options

The field of IT components that we address

What you get with IT support

Multi-level incident
management behavior:

  • L1. A user support team.
  • L2. A technical support team.
  • L3. A team of software engineers.

 

 

Detailed descriptions of the IT infrastructure and operating procedures:

  • SOPs for ticket resolution, change and incident management, CI/CD flows.
  • Network maps.
  • Configuration management database.
  • Infrastructure improvement plan.

Self-service training materials:

  • Knowledge base articles.
  • FAQs.
  • User manuals.

User satisfaction and adoption improvements:

  • UX testing/monitoring.
  • Surveys and user experience studies with CSAT improvement plans based on their results.

Regulatory compliance assessments:

  • IT environment benchmarking against PCI DSS, HIPAA, etc.
  • Compliance gap mitigation plans.

 

 

Regular and transparent reporting:

  • Service level reports.
  • Maintenance reports.
  • Health check reports.
  • Security assessment reports.
  • Incident reports with root cause analysis.

Costs will also depend on:

  • Package of services (continuous monitoring and troubleshooting, help desk L1-L3, migration, etc.).
  • Type of IT infrastructure (cloud, on-premises).
  • the complexity of the IT infrastructure.
  • SLA package (time coverage, number of issues included) and target KPIs.
  • We will be happy to provide you with a personalized estimate.

Components of our IT management services

Feasibility analysis of IT support projects

Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.

Results-oriented service and transparent reporting

Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. In our support projects, we use the following KPIs:

  • Change requests implemented.
  • Change requests waiting in the backlog.
  • Satisfaction of key stakeholders.
  • User satisfaction.
  • Application availability.
  • MTTR (Mean Time to Recovery).

Long-term collaboration

We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service life means fewer transition periods and integration phases for the customer and well-adapted work routines for the support team.

We make custom software development simple and cost effective

Get a dedicated Delivery Team Powered by Technology and Driven by Talent.

Choose Your Service Option

IT Help Desk

White label cooperation is possible.

L1, L2, L3 support for companies, software companies and MSPs.

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Knowledge base maintenance.
  • Regular reporting.
GO FOR IT HELPDESK

Network Operations Center

Preventive monitoring of IT network with L2, L3 support.

  • NOC setup and introduction of efficient workflows and policies.
  • 24x7 network monitoring, health checks, incident resolution.
  • Regular reporting.

 

 

GO FOR NOC

Application Support

L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including:

  • Monitoring, testing, code reviews.
  • Configuring, hot fixes, code changes.
  • Cloud consumption optimization.
  • User satisfaction rate management.
  • Regular reporting.
GO FOR SOFTWARE SUPPORT

Full IT Support

Comprehensive support of your IT infrastructure, including:

  • IT help desk.
  • Network Operations Center.
  • Software support.

 

 

 

GO FOR FULL IT SUPPORT

Get Your Stable and Efficient IT
with Least Effort!

ITqsoft professionals will conduct close monitoring of your IT infrastructure or its components and set up efficient
IT support workflows.

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